Senior / Guest Service Assistant (The Outpost Hotel Sentosa)

Responsibilities

• Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Initiate contact with guests through courtesy calls and provide assistance when needed.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Perform any other reasonable tasks as assigned.

Requirements

• Minimum completion of PSLE or its equivalent.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communication skills.
• Preferred experience in the hospitality industry, along with familiarity of the Opera system.