Restaurant Manager

Responsibilities

• Lead daily operations efficiently through guiding team members
• Induct, mentor and train junior staff to achieve guest satisfaction
• Recommend and upsell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
• Enhance customer service quality by ensuring action plans are carried out
• Implement plans to ensure efficient use of resources and minimise wastage
• Provide prompt and excellent customer service to guests
• Cultivate a cohesive, collaborative and high-performing culture to heighten staff morale
• Strategize manpower planning to support operational needs within budget
• Handle guest complaints with care and provide service recovery options
• Ensure smooth implementation of new F&B products

Requirements

• Diploma in any field
• At least 10 years of relevant experience, including 3 years of managerial experience
• Excellent communication, interpersonal, leadership and organisational skills
• Able to perform in a fast paced environment
• Willing to work 6 days rotating shift, on weekends and public holidays
• Business and financial acumen to achieve profitability targets will be advantageous