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Requisition ID:  5588

Application Support Lead

Responsibilities

  • Supports the Application Support Manager to drive operations excellence
  • Execute tactical plan that is formulated for the section
  • Provide technical support training to team members
  • Lead and provide efficient service and maintenance of business application systems
  • Contribute to the business application system performance review and recommendations
  • Work closely with the outsourced service desk to ensure any issues or problems encountered are promptly rectified
  • Work with the team to identify work around solutions for overdue tickets / problems that are under investigation or pending resolution
  • Understand the security threats posed to applications which are accessible via the internet, assist in implementing security measures to ensure the integrity of transactions and the confidentiality of data
  • Operation and Vendor Management
  • Engage business users and management regularly to gather the business plans and work with the team to proactively deliver good service support
  • Take ownership of the business requests to ensure that they are addressed promptly
  • Maintain comprehensive set of standard operation procedures (SOP) to achieve operational efficiency
  • Review the contractual obligations of the service providers regularly to ensure satisfactory of support and service to our users

Requirements

  • Degree holder in Computer Science/Information Systems or equivalent
  • Minimum 5 years working experience in application lead role
  • Experience in supporting Hospitality and F&B systems is preferred
  • ITIL certification will be an added advantage
  • Good written and oral communication skills
  • Curious mind with a passion for problem solving

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