Manager, Innovation & Productivity

Responsibilities

Productivity & Innovation

• Explore, define, and implementation of productivity and innovation opportunities ensuring compliance and relevance to business continuity.
• Explore, define, and implementation of productivity and innovation opportunities which enhance the guest experience.

Partnership Management

• Responsible for managing and coordinating grants with agencies and stakeholders, ensuring that projects are following through according to requirements.
• Responsible for engaging with various external agencies and government bodies to foster positive relations.

Service Optimisation and Guest Sentiment Management

• Review data analytics to evaluate guest behavioural insights, identification of operational opportunities and evaluating to implement a process change to address any gaps.
• Understand, explore, and implement service initiatives which add value back to the portfolio.

Technology

• Responsible for maintaining an inventory of hardware and software licenses; ensuring validity and that critical systems are refreshed before obsolescence. 
• Responsible for managing technology-related contract costs and renewals. 
• Project management in the establishment of project scope (business requirements), consistency of technical strategy, budget and deployment schedule.

Capex Management

• Develop and maintain a comprehensive capex strategy and replacement methodology.
• Coordinate with cluster heads to establish capex forecasts.
• Monitor and report on actual vs. budgeted capex expenditures.
• Plan, execute, and track the progress of approved capex projects, in accordance with budget and schedule.
• Coordinate closely with all involved functions of the organisation and manage escalation of issues. 

Managing Reporting Executive

• Coach and develop executive.
• Conduct employee reviews and performance evaluations. 

Requirements

• Bachelor’s degree in hospitality management or related field. Relevant experience would also be considered.
• Good understanding of the hospitality industry and customer service best practices, preferably with experience in front office operations.
• Awareness and willingness to explore latest trends and innovations within hospitality.
• Minimum 5 – 8 years in the hospitality industry with at least 3 years in a managerial role.
• Experience with hospitality-related IT and technology would be advantageous.
• Fostering and sustaining collaborations with diverse internal and external stakeholders is critical.