Housekeeping Manager (Village Hotel Sentosa)

Responsibilities

• Supervise the duties of chambermaids and to ensure that they carry out an orderly housekeeping work as well as maintain the general cleanliness of the houses/apartments and common areas in accordance with the standard work requirements.
• Conduct thorough checks on the condition of fixtures and fittings and building components within apartments prior to check-in and after check-out, and initate action on any defective or missing items for replacement
• Attend to complaints and requests from tenants expeditiously, ensuring good customer service at all times.
• Monitor staff working schedules to ensure adequate manning, supplies and equipment for staff to carry out their duties.
• Recommend solutions for operational problems in work schedules, personnel utilization and other non-scheduled jobs.
• Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures.
• Train employees in proper housekeeping procedures and appropriate performance of duties.
• Evaluate and make recommendations concerning cleaning products and equipments, order and maintain sufficient inventory of housekeeping supplies and equipment.
• Perform other related duties which may be assigned to you by the Management from time to time. You may also be assigned to other projects at the discretion of the Management.
• Work closely with the supervisor and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
• Update daily VIP, CIP and Special Attention guests expected arrival lists.
• Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests' arrival and departure.
• Establish contacts with house guests/ long staying guests and renders assistance when necessary.
• Maintain and update particulars of VIP and CIP guests into the in-house computer.
• To be well versed and updated on all tourists related information.
• Requisite and keep stock of promotional materials for daily operations.
• Attend meetings and training whenever required.

Requirements

• O-Level or equivalent
• At least 3 years of supervisory experience in Hotel Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load