Housekeeping Assistant (The Clan Hotel)

Responsibilities

• Answer and log down all information from incoming calls, ensure the messages are passed through accordingly and requests are followed up.
• Update and maintain the daily attendance records, all Housekeeping files and records.
• Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing.
• Operate the Property Management System (PMS).
• Keep track of all special requests, VIP arrivals and in-house rooms and communicate with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers.
• Control and operate the Communication system for all Housekeeping staff.
• Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor.
• Keep and maintain cleanliness and tidiness of the Housekeeping Office.
• Raise purchase requests for Housekeeping operations.
• Clear all outdated reports in the office on a monthly basis based on the hotel standards for record-keeping.
• Ensure adequate stock of all used forms in housekeeping.

Requirements

• Able to perform rotating shifts and 6 days work week
• Able to work under pressure and detail oriented
• Able to converse in Basic English for effective communication between guests and colleagues
• Minimum 1 year of relevant experience