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Requisition ID:  6942

Retail Operations Manager

About Far East Malls

The Far East Retail Business group of Far East Organization manages nearly 1.5 million square feet of leasable retail space in Singapore, each reaching out to different shopper segments catering to different needs. With over 30 years of experience in the retail and commercial sector, Far East Organization has become a pioneer of progressive, first-to-market concepts. Its malls are located in quality regional centres as well as inspired destination locations, ensuring that Far East Malls enrich the communities it operates in through its retail places. Its key malls are Clarke Quay Central along the historic Singapore River, Square 2 in Novena and Orchard Central in the heart of Orchard Road.

Responsibilities

  • Lead the Operations team in strategising and implementing initiatives to enhance and preserve the asset value of Suburban Properties
  • Implement appropriate programs to ensure:
    • Uninterrupted operations of all essential services such as utilities, air conditioning, fire protection & security
    • Staff are fully trained and conversant in the maintenance and operations of fire and life safety systems
    • All services and preventive maintenance programs are carried out regularly and effectively
    • Staff attend to service calls and work orders promptly and effectively
  • Prepare annual review of the Asset Plan for each asset in the portfolio and implement such plan as approved
  • Administer leases entered into with all tenants, handling over and taking possession of leased units, liaise and manage the respective tenants' renovation process and tenant relationship management
  • Prepare annual Operational and Capital Expenditure (Capex) Budget and regular forecast including management reporting and competitor analysis

Requirements

  • Degree in Real Estate or Property Management
  • At least 6 years of relevant experience in property, retail and/or tenant management
  • Good communication and interpersonal skills
  • Resourceful, energetic and passionate to drive initiatives