Front Office Manager (Village Hotel Katong)

Responsibilities

• Assist Hotel Manager in overall administration and operations of the Front Office
• Develop, recommend and advise the Hotel Manager or Room Division Manager on any areas of improvements in processes and strategies
• Be proactive and resourceful in the analysis of trends, changing needs and expectation of guests in terms of accommodations, services and facilities
• Ensure that all staff compliments the efforts to achieve ARR and occupancy goals with proper, sound yield management of room inventory
• Inspects guest rooms, public areas, lobby and other facilities periodically in order to maintain a consistently high level of standards
• Review departmental programs to ensure development of future department heads

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous