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Requisition ID:  5710

Senior/ Guest Service Assistant (Village Hotel Changi)

Responsibilities

  • Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
  • Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
  • Establish contacts with house guests / long staying guests and renders assistance when necessary.
  • Make courtesy calls to guests.
  • To be well versed and updated on all tourists related information
  • Requisite and keep stock of promotional materials for daily operations.
  • Undertake any other duties as may be assigned by his/her superiors diligently and professionally

Requirements

  • Able to perform rotating shifts
  • Positive attitude and outgoing personality and good public relations skills
  • Previous experience in hospitality and Opera knowledge will be advantageous

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