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Requisition ID:  7821

Assistant Manager, Central Reservations

Responsibilities

  • Handle reservations for all clients including online travel agents, internal and ad-hocs hotline bookings
  • Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
  • Supports the Central Reservations Manager with day to day operations of Central Reservations Sales.
  • To supervise and manage staff within the section. Monitor staff performance to ensure highest level of service are provided
  • Responding to emails and phone calls on room bookings, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations.
  • Ensure approved processes and department standards are always adhere to.
  • Provide training on both customer service and reservations processes.

Requirements

  • Minimum Degree in Hospitality Management or related field
  • Minimum 5 years’ experience in similar environment
  • Excellent communication and customer service skills
  • Knowledge in operating systems such as Opera PMS, ticketing system, HMS PMS