Telesales Executive (Sales & Leasing Group)
About Us
Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.
Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.
Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.
Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower them in their engagement with the wider community by providing varied activities for staff members to experience different opportunities to serve and contribute to the community.
Responsibilities
- Manage hotlines and provide quality customer service throughout customer’s journey
- Handle and resolve enquiries professionally and efficiently, providing necessary information professionally via telephone, or SMS and/or emails post-call
- Promote and initiate the sales and lease of properties through various prospecting activities (i.e. cold calling, invitation to events, SMS blast, emails blast)
- Recruitment of property agents to market FEO properties
- Ensure compliance to all company regulations and statutory requirements
Requirements
- Min. ‘O’ levels or equivalent, with proficiency in MS Office applications
- 1 - 2 years of experience in call centre environment
- Proficient in English and Mandarin to handle Mandarin speaking customers
- Knowledge of SAP CRM will be advantageous
- Self-motivated and service-oriented attitude
- Good knowledge of statutory and/or real estate regulatory compliance